I purchased a Premium or an item, but didn’t get it. What should I do?

Please submit a payments support request regarding this issue and include as much of the following information as possible:

• Your payment provider.
• The transaction date.
• The transaction amount.
• The name of the Premium or Item you purchased.
• Your transaction/order/Shopping Cart/customer reference ID.
• The name of the account you made this purchase for.

Our support department will be glad to assist you.