A basic guide on writing complete, informative, and helpful bug reports for those who haven't created one before.
You can report a bug by using the Bug Report Form, typing /bug from in-game, or logging into the Fallen Earth Forums and making a post in the Technical Support section.
You can report a bug by using the Bug Report Form, typing /bug from in-game, or logging into the Fallen Earth Forums and making a post in the Technical Support section.
Character name: your avatar name in game
Version of Software: Currently 2.27, check the Updater message as you enter Fallen Earth
Location Coordinate: type /loc into your chat window, or open a separate chat window and type in /loc so it doesn’t scroll, either taking an in game screen shot using ctrl Q or doing print screen and pasting it into you pain program with Ctrl V, saving to desktop and attaching this, then typing in location in attached picture
Type of Bug: Pick the one that is the closest to the type of bug, or choose *other*
Summary of Bug: This is where you put in the summary of your bug. You want this to be as descriptive as possible given the single line entry space. This should include the cause and effect of the bug you are reporting, and where possible, the general area of occurrence.
Good Summary: In the tutorial, I was unable to equip the weapon for the second step. Error was "Your skill is not high enough."
Bad Summary: I can't do the tutorial mission
Good Summary: When attacking in first person view, I always perform the club swing animation, even when using a pistol or knife.
Bad Summary: First person view messes up weapons.
How Often: choose the best option to describe if this has only happened once for you, or is repeatable
Step by Step Instructions: This is where you put the rest of the bug information. You will want to reiterate your summary, and provide as much information as possible.
Things to include:
Reiteration of summary
Names of NPCs
General location and bearing
Steps for reproduction
Example Description
In the tutorial I was unable to equip the weapon for the second step of the first mission. It gave me an error "Your skill is not high enough to use this item" The mission is called "Getting Started" the objective is "finding a weapon" and the mission is given by Emory Winters. I created another character and the same thing happened.
1) Create a character
2) Take the mission 'getting started' from emory winters
3) complete the first step
4) pick up the weapon
5) try to equip the weapon.
Screenshot: This is where you put your screenshots. I can't stress enough how helpful screenshots are in finding, verifying, and most importantly, fixing bugs. There are a few things to do when you take a screenshot. Using ctrl Q takes a screenshot
1) type /loc into the chat console before you take the shot. this will print your current x,y,z coordinates to the chat window.
2) if an item is part of the bug, mouse over the item to bring up a description of it to include in the screenshot
3) don't crop the screenshot. We'd like to see the whole window, rather than just the problem portion. Sometimes there's a lot of information in the periphery.
4) try to use .jpg format. They're smaller in size, so they're faster to upload and download, and the image quality is still good enough for details to show up.
DMP File: this is the file that you get when you have crashed out of world, this can be found in your Fallen Earth folder and attached to the report
Dxdiag: go to start, run, type in dxdiag. This will generate a report that you can save to desktop and attach if the issue is graphics related
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