Most of the crashes that we have reported are caused by out of date graphics drivers or running out of memory. We strongly recommend running APB Reloaded in a 64 bit environment. Please check that you have the latest graphics drivers from your manufacturer and meet the minimum specifications for APB Reloaded.
The minimum specifications for APB Reloaded are:
OS: Windows XP
Processor: Intel Core 2 Duo E6420 (2.13GHz) or AMD Athlon x2 5800+ (3.0GHz)
Memory: 3 GB RAM
Graphics: GeForce 7800 with 256MB and support for Pixel Shader 3.0, or AMD equivalent
DirectX®: DX9
Hard Drive: 7 GB HD space
If you meet the minimum specifications for APB Reloaded and have the latest graphics drivers please send your dxdiag, logfiles and dump files to Customer Support.
Dump files have the extension .dmp and contain all the information from the last second leading up to a crash. These are vital if we are to diagnose a crash related issue.
Please mail the following to Customer Support:
- DXDiag
- Log files
- Dump files
- Any information you think might be important (such as events that led up to the crash, if you crash often, if you’ve heard of anyone else encountering this issue)
In order to obtain the DxDiag from your computer, please do the following:
- From the your desktop click: Start > Run
- In the blank text field of the window that appears type “dxdiag” without the quotes. Press run or hit enter
- Another window will appear with the title DirectX Diagnostic Tool. Click on “Save All Information” option that you could find in bottom of the window
- Once this is done, another pop-up would appear asking you where to save the file, we recommend you to save it on your desktop (it automatically selects the desktop) with the default name and file type
- Attach the text file in the ticket and send it to us for further review
You can find a logfile in APBGame\logs\ in the directory where you installed APB Reloaded. There may be several log files to try to look at their created date to match a log to when the incident occurred.
You can also find your dump files (.dmp) in this directory. Dump files have the extension .dmp and contain all the information from the last second leading up to a crash. These are vital if we are to diagnose a crash related issue.
If there are lots of logfiles and dump files please check the created on date and see if you find a log file from around the time that this incident occurred.
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