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Technical Support

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FAQs for Technical Assistance

  • How do I perform a DX Diag once prompted to do so?
  • How do I improve frame-rate in both windowed and full screen mode?
  • Why am I am getting "The Game is Unavailable" when trying to log in through Steam?
  • What are the minimum system specs needed to play Fallen Earth?
  • I received an error about not having cookies enabled when trying to set up my account, what should I do?
  • How do I perform a file check to ensure all the files I have are correct?
  • I received a V3D.CreateContextFailed:3 error when attempting to launch Fallen Earth, what can I do to resolve this issue?
  • I received a V3D.CreateContextFailed:7 error when attempting to launch Fallen Earth, what can I do to resolve this issue?
  • While trying to patch, the download freezes at the same spot no matter how many times I restart it!
  • What do I do if I'm getting the error "Connection timed out, please try again later." every time I try to log into Fallen Earth?
  • What do I do if when trying to patch or play Fallen Earth, it shuts down my internet completely!?
  • When the game launches, all I see is a black screen and I hear sound. I never even make it to the character selection screen. What should I do?
  • When I get to the character creation screen, none of my characters are there!
  • Which ports are currently used by Fallen Earth client and downloader?
  • How do I get the location coordinates for the bug report?
  • How do I submit a bug from in world?
  • How do I check my version of the client?
  • How do I Submit A Bug Report?
  • I have fallen below the earth, how do I get back to the right side of the world?
  • Do I need an internet connection to play Fallen Earth?
  • How do I increase my frame rate (FPS) for Fallen Earth?
  • How do I change the size of the game client when in window mode?
  • How do I turn on anti-aliasing?
  • How do I change the monitor gamma for Fallen Earth?
  • What do I do if when I start the patching process of the updater I get the message "Failed to open IFS filesystem: C:\Program Files\Fallen Earth\data.ifs"?
  • What do I do if I receive an IFS error when trying to install Fallen Earth?
  • How do I increase game performance for Fallen Earth?
  • Where can I alter the video and sound configurations?
  • Why are invisible NPCs attacking me?
  • Why are the Frames Per Second low?
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