Support transparency
← Support SiteA live snapshot of our current support workload — refreshed every 30 minutes.
184
Open tickets
67
Waiting to be picked up
15
Being worked on
102
Awaiting Player replies
Oldest ticket still awaiting a first response:
August 24, 2026.
Oldest ticket waiting on an agent response:
August 21, 2026.
What these mean
- Open tickets — everything we're currently tracking.
- Waiting to be picked up — received, but not yet assigned or first-answered.
- Being worked on — assigned to an agent and in progress.
- Awaiting Player replies — we've responded and are waiting to hear back from the player.
As of 2026-08-31 05:27 UTC.