Support transparency
← Support SiteA live snapshot of our current support workload — refreshed every 30 minutes.
139
Open tickets
39
Waiting to be picked up
12
Being worked on
88
Awaiting Player replies
Oldest ticket still awaiting a first response:
October 12, 2026.
Oldest ticket waiting on an agent response:
October 10, 2026.
What these mean
- Open tickets — everything we're currently tracking.
- Waiting to be picked up — received, but not yet assigned or first-answered.
- Being worked on — assigned to an agent and in progress.
- Awaiting Player replies — we've responded and are waiting to hear back from the player.
As of 2026-10-15 22:42 UTC.